Your Details. Handled With Care.

About This Privacy Policy

This Privacy Policy explains how KVNGS may collect, use, store or otherwise process personal information when you interact with the business.

This may include visiting the website, making an enquiry, discussing an order, providing delivery information or choosing to receive marketing communication.

Information You Provide

KVNGS may receive personal information that you choose to provide when using the website, contacting the business or discussing an order.

Other information may also be provided voluntarily depending on the nature of your enquiry or request.

Enquiries & Orders

When you enquire about or order a product, KVNGS may receive information needed to understand and fulfil your request.

Information relevant to an order may be used to discuss availability, confirm the requested product, issue order information, prepare the order and arrange delivery.

The KVNGS List

Customers may choose to join the KVNGS List to receive selected marketing communication.

Marketing communication may include new arrivals, selected offers, KVNGS updates and other relevant brand communication.

Birthday Information

The birthday field on the KVNGS List is optional.

Where you choose to provide birthday information, it may be used for birthday-related communication, offers or rewards where appropriate.

Communication Channels

KVNGS may communicate with you through the channel you use or provide during an enquiry or order.

This may include communication through the website, email, WhatsApp, Instagram or another agreed channel.

Messages may be used to answer questions, discuss products, confirm order details, provide updates or respond to support requests.

Website & Technical Information

The website or services used to operate it may process limited technical information that is reasonably necessary to deliver, secure or maintain website functionality.

Depending on the website platform and its configuration, this could include basic device, browser, connection, security or server log information.

Why Information Is Used

Personal information may be used where reasonably necessary for the purpose for which it was provided or another appropriate business purpose.

Legal & Business Requirements

Information may also be processed where reasonably necessary to maintain business records, resolve a dispute, respond to a lawful request, protect legitimate interests or meet an applicable legal or regulatory requirement.

Any such processing should remain appropriate to the circumstances and subject to rights provided by applicable law.

How Information May Be Shared

KVNGS does not need to make customer information publicly available in order to fulfil normal enquiries or orders.

Information may, however, be shared where reasonably necessary with service providers involved in operating the website, communicating with customers, processing business functions or arranging delivery.

Information may also be disclosed where required by law or where otherwise lawfully permitted.

Service Providers

KVNGS may rely on external providers for services such as website hosting, forms, communication, email delivery, business administration or courier and delivery services.

Those providers may process information needed to provide their service.

Where reasonably possible, only information relevant to the service should be provided.

WhatsApp & Social Platforms

Customers may choose to communicate with KVNGS through third-party platforms such as WhatsApp or Instagram.

Information sent through those services may also be processed independently by the platform provider under its own terms and privacy practices.

KVNGS does not control how an independent third-party platform processes information for its own purposes.

International Processing

Some technology, communication, hosting or other service providers may operate systems in more than one country.

As a result, information processed through those services may in some circumstances be stored or processed outside the country in which the customer is located.

Any such processing remains subject to the safeguards and rights that apply under relevant law and the provider’s own obligations.

Data Security

KVNGS should take reasonable steps to protect personal information against unauthorised access, loss, misuse or inappropriate disclosure.

The level of protection that is appropriate may depend on the nature of the information and the systems through which it is processed.

Data Retention

Personal information should not be kept for longer than reasonably necessary for the purpose for which it is being used, subject to business, record-keeping and legal requirements that may apply.

Different categories of information may therefore be retained for different periods depending on their purpose.

Marketing Consent

Where marketing consent is requested, customers should be able to choose whether they wish to receive marketing communication.

Joining the KVNGS List is separate from making a general enquiry or purchasing a product.

KVNGS should use marketing information in accordance with the consent or other lawful basis that applies.

Withdrawing Consent

Where processing is based on your consent, you may ask to withdraw that consent, subject to any limits that may apply under law.

In particular, you may ask KVNGS to stop sending marketing communication.

Access & Correction

You may contact KVNGS if you want to ask about personal information held about you or request that inaccurate information be corrected.

KVNGS may need reasonable information to confirm your identity before responding to a request relating to personal information.

Deletion Requests

You may contact KVNGS to request deletion of personal information where that right applies.

Some information may need to be retained where there is a lawful reason to do so, including legitimate record-keeping, dispute or legal requirements.

Your Other Privacy Rights

Depending on the law that applies, you may have additional rights relating to how personal information is processed.

These may include rights to object to certain processing, restrict processing, complain to an appropriate authority or exercise another privacy right provided by law.

This policy does not attempt to limit any such right.

Children’s Information

The KVNGS website and marketing list are not designed to intentionally collect unnecessary personal information from children.

If a parent or guardian believes that a child has provided personal information that should not be held, they may contact KVNGS to raise the matter.

Third-Party Links

The KVNGS website may contain links to external websites, social profiles or third-party services.

Once you leave the KVNGS website, the privacy practices of the relevant external service may apply.

KVNGS does not control the privacy practices of independent third-party websites or platforms.

Changes To This Policy

This Privacy Policy may be updated from time to time to reflect changes to website functionality, communication methods, business processes or privacy requirements.

The current version should display an updated “Last Updated” date when material changes are made.